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How long does it take to receive my order?

Each collar is handmade to order — that means yours is made specifically for your dog after you place your order 🎀

Production time: 3–5 business days
Shipping within Australia: 3–5 business days (standard) or 1–2 business days (express)

Total estimated time: 7–12 business days from order date. We'll send you a tracking number as soon as your order ships!

Are the collars waterproof?

Yes! 💧 Both the silicone beads and the Biothane base are 100% waterproof. Your pup can swim, splash, and get caught in the rain — the collar handles it all.

Just give it a quick wipe down after beach or pool days to keep the hardware looking shiny ✨

Are the beads safe for my dog?

Absolutely 🐾 We use BPA-free food-grade silicone beads — the same material used in many baby products. They're soft, non-toxic, and gentle against your dog's fur and skin.

The hardware is solid brass (not plated) so it won't rust, chip, or expose your dog to harmful metals.

How do I choose the right size?

XS · 20–25cm · Chihuahua, Maltese, Yorkie
S · 25–30cm · Cavoodle, French Bulldog, Pug
M · 30–38cm · Cocker Spaniel, Beagle, Cavador
L · 38–45cm · Labrador, Golden Retriever, Dalmatian
XL · 45–55cm · German Shepherd, Great Dane, Malamute

Not sure? DM us on Instagram @bowsandpaws.au or email bowsandpaws.au@gmail.com — we're happy to help! 💕

How do I care for my collar?

Your collar is built to last — but a little care goes a long way:

✅ Wipe clean with a damp cloth after muddy adventures

✅ Rinse with fresh water after swimming in the ocean

✅ Pat dry with a towel and let air dry

❌ Don't use harsh chemicals or bleach

❌ Don't machine wash

With proper care, your collar will look beautiful for years 💕

Do you ship internationally?

Yes! We ship Australia-wide and internationally 🌏

International shipping times vary by destination (usually 7–21 business days). Import duties and taxes for international orders are the responsibility of the buyer.